Beckman Coulter Life Sciences uses Leapwork to test its global ecommerce platform

Challenge

Any organization with an ecommerce arm will rely on high quality user experiences and constant uptime, so it is critical to test applications, monitor performance, and launch new products and features to the market quickly and effectively.

This was certainly the case for Beckman Coulter Life Sciences (BCLS). As a subsidiary of Fortune500 company Danaher, BCLS sell biomedical research products to hospitals and laboratories around the world through their global ecommerce platform. Operating across many regional markets, BCLS aim to offer an exceptional customer experience with language localization and content personalization.

The Quality Assurance team had tried a code-based test automation approach, but it relied heavily on developers. This dependency had ramifications across the organization: the QA team found themselves with a testing bottleneck, developers had to deal with disrupted sprints, and incomplete regression coverage led to issues in the ecommerce experience for customers.

Impact

By leveraging Leapwork’s no-code automation platform, Beckman Coulter Life Sciences (BCLS) achieved significant improvements across their QA processes and overall business operations.

Leapwork’s solution empowered the QA team to independently create and maintain regression tests, eliminating dependency on developers. As a result, BCLS saw:

• Accelerated Deployment: The QA team can now test, execute, and deploy every two weeks, ensuring a faster time-to-market for new features and capabilities.
• Enhanced Code Quality: With a 90% regression test coverage, BCLS minimized errors, resulting in a 60% reduction in hotfixes, improving both system reliability and user satisfaction.
• Increased Agility: The ability to conduct comprehensive localization testing allowed BCLS to provide tailored experiences for regional markets without compromising development speed.
• Greater Innovation: Freed from testing bottlenecks, developers can now focus on building and enhancing customer-facing features, enabling BCLS to stay ahead of market trends and meet customer needs effectively.

By transforming their QA process with Leapwork, BCLS has created a scalable and reliable framework for maintaining their global ecommerce platform while delivering exceptional customer experiences.