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With traffic of more than a million visitors per year to their brand websites, the ability to run agile regression tests was a must for this insurance company. With Leapwork’s intuitive platform, testers were able to automate their first tests within 14 days of purchase. Two months down the line, they had automated half of their regression suite.

Background

Across three brand websites, the digital solutions department of a large insurance company sees a total of over a million visitors a year. Testing the online user journey across these websites is of critical importance.

The company underwent weekly releases to its customer-facing application. Because new releases can break the existing functionality of an application, it was paramount that with every release, the customer experience was not affected.

The challenge

Before implementing an automation solution, testing the functionality of the online self-service applications was a completely manual job. This approach to testing held the team back. They continuously faced bottlenecks that prevented them from testing at speed, which delayed implementations.

Application tester, Rob Harding, saw the potential for reducing the amount of repetitive work, as “this [manual] approach just wasn’t agile.” The software company was looking to bring efficiencies to three back-office processes with automation:

1. Unlocking of new online customer accounts

2. Verification of employees’ travel expense reports

2. Sending of reports to authorities in relation to the vendor’s salary services

The solution

With a team of business users, it was important for the team to get started with a solution quickly, without having to rely heavily on programmers.

The Leapwork Automation Platform was the only tool discovered that offered an easy way to get started with automated testing.

“For me, a non-programmer who does not necessarily know the details of the technology underlying the website I’m testing, Leapwork is just great,” Rob Harding said.

The Digital Solutions team now relies on Leapwork to run the automated regression suite across the release pipeline, that is, in preproduction and production environments. This perfectly supports the company’s agile approach to application development.

The outcome

By implementing automated testing with Leapwork, the team has freed up manual resources to extend the coverage of their application testing.

With more resources available, the team continues to improve the quality of their application through an increased focus on creating better customer experiences.

The maintenance workload is kept to a minimum, with twice-weekly check-ups on test cases for optimization. This has allowed the team to continuously improve their testing.

“We now have the time to test nooks and corners that weren’t prioritized previously,” Rob Harding says.

Weekly releases are now tested with automation at the click of a button, taking 25 minutes to run in full. When new cases are added to the regression suite as a result of the weekly releases, it takes a couple of hours to automate with Leapwork.

"It took me half an hour to understand the basics of Leapwork. It’s brilliant. Besides that, when needed, I received help from Leapwork’s great support team"

Additionally, half of the team’s regression testing suite was automated in less than two months, and continues to be updated.