San Diego Superior Court Reduces Testing Time by 40%

Challenge

The San Diego Superior Court depends heavily on accurate, timely, and comprehensive case management data to administer justice effectively. This data is not only vital for judicial officers and staff but also for attorneys and the public who require access to the justice system.

However, maintaining the integrity of the Court Management System presented significant challenges, particularly in testing and quality assurance during system updates, patching, and upgrades. These processes were time-consuming, requiring 2-3 weeks of regression testing for each quarterly update. The Court had to allocate 10-15 staff members away from their regular duties to carry out repetitive and error-prone manual testing.

Moreover, mundane and repetitive data entry tasks into the SAP financial system consumed valuable time and resources, reducing the efficiency of Court operations. The manual nature of these tasks made them susceptible to human error, further compounding inefficiencies and compromising accuracy. The need for a scalable and user-friendly solution to streamline testing and automate repetitive processes became increasingly apparent.

Impact

The adoption of Leapwork has significantly enhanced the operational efficiency and accuracy of the San Diego Superior Court across multiple areas of their organization. By integrating Leapwork into their processes, the Court has achieved notable improvements in both testing and finance operations.

Case management system testing

The Court relies on the Odyssey Case Management System, which undergoes critical updates and upgrades 3-4 times annually. To ensure the system remains functional and reliable, Leapwork has been implemented as a regression testing tool to cover approximately 200 test scenarios. Previously, regression testing demanded substantial time and resources, involving 10-15 staff members over a 3-week cycle.

With Leapwork, the Court has realized a 40% reduction in testing time, bringing the cycle down to just 2 weeks. Furthermore, the required headcount has decreased by 40%, reducing the team size to 6-9 staff members. This shift has minimized disruption to regular workflows and enhanced testing accuracy by eliminating human error.

Robotic process automation in finance

Beyond testing, the Court has leveraged Leapwork for Robotic Process Automation (RPA) within their finance operations. Leapwork automates the data entry of invoices into the SAP financial system, a previously labor-intensive and repetitive task. This automation has alleviated the burden on staff, allowing them to focus on more strategic activities while ensuring accuracy and efficiency in financial processes.

Broader organizational impact

Leapwork’s user-friendly no-code platform has empowered non-developer personnel to take charge of automation initiatives, fostering innovation and adoption across departments. As a result, the Court has been able to expand the scope of automation, addressing inefficiencies in diverse areas beyond the IT team.

The cumulative impact of Leapwork includes:

• Consistent and accurate testing processes
• Increased productivity across teams
• Significant cost savings by reducing reliance on manual effort
• A scalable solution enabling the Court to continually improve operations

By embracing Leapwork, the San Diego Superior Court has set a new standard for operational efficiency, ensuring that critical systems and processes are maintained with precision and agility.