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Customer Success Story

Tyler Tech Reduced Testing Time From 2 Weeks to 1 Night

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Tyler Technologies 1

USE CASE

End-to-end regression testing for highly customizable case management software in the public sector

450+

automated test cases built in just 2 years

32

critical showstoppers identified before reaching customers

2w → 1d

reduced testing time from two weeks to one night

Challenge

Tyler Technologies, a leader in providing software solutions for government institutions, faced a critical challenge: ensuring the quality of their highly customizable Enterprise Justice case management platform. The software's adaptability, a feature loved by clients, introduced complexities in testing due to the vast number of customizations and permutations needed for diverse use cases. Manual testing was time-consuming, requiring up to two weeks per cycle, and struggled to keep pace with the demands of software updates. The team needed a solution that could handle their intricate testing requirements efficiently while maintaining high reliability to ensure smooth and functional software releases.

Solution

To overcome these hurdles, Tyler Technologies implemented Leapwork's no-code test automation platform. Leapwork provided the flexibility and ease of use needed to handle the complexities of their Enterprise Justice solution. The no-code approach allowed the team to rapidly create automated test cases without requiring advanced coding skills, empowering them to tailor the testing process to their platform's unique demands. In just two years, they automated 450 test cases, enabling the team to test comprehensively and at scale. Leapwork’s ability to identify potential issues, including critical showstoppers, further ensured that high-risk bugs were resolved before reaching customers.

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Mikkel Storm

"Leapwork has helped build our confidence in the releases that we send out to our customers, and in turn, it's also increased the confidence that our customers have in us when they receive a new release."

Impact

With Leapwork in place, Tyler Technologies transformed their testing workflow. Testing time was reduced from two weeks to a single night, drastically improving efficiency and allowing the team to deliver software updates faster. Over 32 critical showstoppers were identified and resolved, preventing potential disruptions for customers. This automation not only boosted Tyler Technologies’ confidence in their software releases but also strengthened their clients' trust in their solutions.

Having proven the success of their Leapwork implementation, Tyler Technologies is now ready to expand the use of Leapwork across their enterprise, further enhancing the quality and reliability of their software solutions.

Nasir Vaid

"Within two years, we've automated 450 test cases and identified over 32 showstoppers, which would have potentially gone out to our clients. We've been able to reduce our testing time from two weeks to one night."

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