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Customer Success Story

Fortune500 fintech organization automates testing for its core banking systemst

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Financial services customers stories

USE CASE

automated regression testing for core financial systems

700

tests run every weekend, with 0 human time required

90 → 60%

from 0 to 60% of tests fully automated

100%

remarkable uptick in customer satisfaction

For competitive reasons, the client has decided to participate anonymously in this story. Should you decide to go through the sales cycle with Leapwork, we are able to provide a reference call.

Challenge

A leading fintech and wealth management company was unable to scale testing to meet customer demands or their own quality standards.

Globally, they support over 19,000 clients and 1 million merchants with retail and institutional banking, payments services, wealth management, and more. Because many large enterprises rely on this organization for financial services, even a tiny bug or a brief amount of downtime could have a huge implication for the company’s reputation and revenue streams.

For their core banking systems, the number of test cases grew quickly as the company pushed for higher-quality client apps as well investment into GDPR and regional financial compliance. At the same time, an organization-wide transformation to Agile meant there was less time and fewer team members available to rigorously test applications before every release.

Adding to this complexity, the testing, development, and business teams were distributed across Europe and Asia – leading to delays due to slow translation and knowledge transfer, as well as simple miscommunications.

Solution

The organization adopted Leapwork to automate regression testing for their core banking platform and securities trading system. By leveraging Leapwork’s no-code visual automation platform, QA teams and business users can collaboratively design and maintain tests, streamlining processes and reducing the dependency on cross-team communication, all while ensuring reliable and efficient testing.

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"The team manager has described these achievements as a landmark success for the department, reflecting their commitment to innovation and operational excellence."

Impact

For their EMEA region, the organization adopted Leapwork alongside an API testing tool to cover their core banking platform and securities trading system.

Previously, regression testing took an entire team 3-4 weeks, and due to the number and complexity of test cases, the full regression suite was executed 2-3 times per year. With Leapwork in place, those same tests are executed once a week – over the weekend, with no human time required. More than that, Leapwork’s no-code visual automation approach means that the QA team and business users sitting in the regional headquarters can build and maintain their tests independently – no more miscommunications and slow translations between teams around the world.

Now, bugs are caught early before new functionality and updates are released to clients, many of whom have reported a dramatic increase in satisfaction with the company’s products. With so much time saved, the team can invest their energy in serving the marketplace with better applications.

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"Our Customer Success Managers have consistently reported a remarkable surge in client satisfaction, with many clients expressing their delight at the enhanced reliability and performance of our products."

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