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Customer Success Story

Global retailer uses Leapwork to test in-store point of sale systems


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Retail customers stories

USE CASE

End-to-end regression testing of in-store Point of Sale systems and shop utility devices across global retail locations

9wk → 3wk

nine-week sprints reduced to three weeks

25%

reduction in bug count

90%

of manual tests automated

For competitive reasons, the client has decided to participate anonymously in this story. Should you decide to go through the sales cycle with Leapwork, we are able to provide a reference call.

Challenge

Spurred on by the pandemic and a boom in online shopping, retail companies around the world are growing their online presences and investing in new technologies to improve the in-store shopping experience.

One of the biggest challenges for a Leapwork retail customer was ensuring adequate test coverage for their point-of-sale hardware and shop utility devices, used in over 700 stores globally. Manual testing took too long, and code-based testing tools weren’t scalable. Testers were unable to keep up with the growing testing scope and it was difficult to stay agile in such a rapidly changing marketplace.

To accelerate their release schedule and ensure stability, particularly over peak periods, this retail customer needed to eliminate bottlenecks with their development team and reduce test maintenance.

Solution

Leapwork proposed implementing a codeless automation platform to streamline testing processes for the retailer’s Point of Sale systems. By replacing manual testing with automated workflows, Leapwork aimed to reduce testing bottlenecks and ensure scalability across 700 stores globally.

The strategy included automating regression tests for critical systems, minimizing test maintenance, and enabling faster bug detection. This approach was designed to support agile development and ensure stable releases, even during high-demand periods, by empowering teams to test more efficiently and effectively.

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"We really liked the look of Leapwork. It is codeless. It made sense."

Impact

The organization now uses Leapwork to automate regression testing for their in-store Point of Sale platform and tablets used by employees. Built on Windows and SQL, the digital till platform is used to look up products, count stock, process customer orders, and accept payments in multiple formats.

Leapwork helped the retailer to convert labor-intensive manual testing into automated tests, which has reduced sprint time and led to faster detection of errors. Efficient quality control empowers the team to accelerate new ideas into the release cycle while minimizing downtime for these essential, revenue-driving Point of Sale systems.

Success with Leapwork in the in-store domain has led to an expansion of automation across other areas of business. This includes RSL, Warehouse, CRM, HR, Finance, Directory Credit and Ecommerce.

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"We are more responsive, and our cycle time is down, which means we can do more releases in a calendar year"

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