Global healthcare operator uses Leapwork to test patient portal and electronic medical records applications

Challenge

The Covid-19 pandemic challenged hospitals in obvious and unexpected ways. On one hand, the influx of Covid patients and the scarcity of basic personal protection equipment (PPE) placed extraordinary demands on hospital staff.

On the other hand, an immediate reduction in elective surgeries cut off hospital revenue at the source – leading to layoffs and cost-cutting throughout the healthcare industry.

Healthcare digitization began long before the pandemic, but the urgency increased during quarantine as patients expected easy access to virtual care and digital health records. To meet these needs, one of Leapwork’s customers – a major healthcare operator responsible for 178 hospitals and over 1,900 sites of care – needed to scale delivery of their patient portal and Electronic Medical Records (EMR) application.

The patient portal contains information about a patient’s care plans, including prescription details and procedures; while the EMR application is relied on by physicians and office staff to access patient data, manage care, and prescribe medication. It is therefore essential that data accuracy is preserved, and the systems work as expected - always.