IPW Systems Lifts Test Coverage by 371% and Cuts Hotfixes in Half

Challenge

IPW Systems provides a quality management platform serving over 100,000 customers. Their platform helps businesses maintain compliance with industry regulations, ensure product or service quality, and improve overall operational efficiency.

As IPW's platform and customer base expanded, the growing demand highlighted opportunities to further strengthen product reliability. The QA team is committed to enhancing system stability and equipping the customer service team to provide high-quality support.

IPW needed to adapt its QA strategy to improve confidence in the product both internally and externally. The main problems were that IPW was too heavily reliant on manual testing, and testing was only done late in the development cycle.

Impact

As IPW continues to grow, Leapwork ensures they can maintain quality without needing additional QA personnel or customer support resources.

Test coverage has expanded from 70 to 330 test cases, covering all essential branches of the development cycle. The number of hotfixes has dropped by 50% annually, a trend expected to continue as more test cases are automated. Catching bugs before production helps IPW expedite fixes and avoid complex rework.

Through test automation, IPW has reduced its feedback loop from a month to a day, accelerating time-to-market for updates.

Testing has transcended from just validating to actively shaping and enhancing product development. Discoveries from the testing team have brought 270 new features to the product roadmap over the last two years.