Challenge

An IT company that provides software solutions, hardware, and billing platforms faced challenges ensuring the quality of their billing system, where accuracy was critical to avoid substantial penalties.

Initially, they used Selenium for testing, but maintaining 700 daily tests was unsustainable with only one Selenium expert on the team.

Faced with hiring more personnel or finding a more efficient tool, they sought a solution that prioritized ease of use, speed of implementation, and maintainability, favoring low or no-code approaches.

The QA Manager at the IT company emphasized that obtaining support for implementing such tools had historically been a significant challenge, often requiring expensive third-party specialists.

Solution

Leapwork was identified as a promising path forward, offering simplified automation maintenance.

Before Leapwork, the QA team struggled with a high number of bugs after initial tests, resulting in time-consuming retesting.

Leapwork introduced a more structured approach to testing, delivering higher-quality results while reducing manual effort. Confidence in release quality soared, and bug counts plummeted.

“In terms of bugs, if you look at the graph, it's like looking at a cliff as the numbers completely drop off. It’s good news internally and externally.”
– Customer QA Manager

The QA Manager praised Leapwork's Professional Services training and support, highlighting their assistance in transitioning manual test cases into efficient regression tests.

Leapwork streamlined the customer’s testing process by creating reusable components, saving the team significant time and effort on maintenance and need for costly third-party support.

“I’d definitely recommend the Professional Services. My biggest concern prior to Leapwork was getting the needed support and I think it was handled really really well. It was the biggest win for us.”
– Customer QA Manager

Impact

The results of Leapwork’s integration included reduced execution time, fewer bugs, and quick ROI.

“We started seeing a return on investment in about 3 months.” 
– Customer QA Manager

Another benefit of introducing Leapwork was increased internal confidence in their systems. The customer undergoes internal and external audits every six months. Leapwork played a pivotal role in improving audit outcomes by reducing post-live bug identifications.
 
Once Leapwork was fully integrated, the benefits extended beyond the QA team. Operational teams no longer needed to dedicate resources to performing manual checks each month, reducing interruptions and enhancing overall efficiency.

In summary, Leapwork transformed the customer’s QA process, saving time, enhancing quality, and streamlining operations. Their journey with Leapwork showcases the powerful impact of adopting an efficient automation solution for businesses facing complex quality assurance challenges.