Challenge

New England Wire Technologies (NEWT), a leader in custom wire and cable solutions, is undergoing a major digital transformation. 

While integrating new applications like Microsoft Dynamics 365 (D365) and Power Apps, they sought a way to streamline their testing process without burdening their teams. 

For nearly five years, NEWT manually tested their highly customized Microsoft environment. This process was slow, repetitive, and limited their test coverage.

Testing was also disruptive to business users as it involved large group meetings between QA and ERP Leads, which took significant time and preparation.

Solution

NEWT selected Leapwork as it was recommended by Microsoft. Leapwork's ability to test proficiently across multiple applications also made the platform stand out in the market.

“No one else in the market allows you to test across a string of applications in a single flow.”

Joseph Miller, IT Manager, NEWT

The NEWT team adopted a test automation framework built by Leapwork partner Hitachi Solutions.

“Hitachi did a wonderful job building a framework for the system. We’ve taken that framework and are reusing it on old processes and the remaining base of our test suite to get us to test a lot faster.”

Lester Brent, ERP Analyst, NEWT

Impact

Leapwork has reduced NEWT's test execution time from 6 hours to just over 1 hour. Automation means that they require 50% fewer people to execute, allowing employees to focus more on their core responsibilities rather than testing processes.

NEWT has also scaled its end-to-end (E2E) testing. The team now runs E2E tests weekly instead of monthly, significantly improving their chances of catching bugs before production.

“As we’ve progressed, we’ve had improvements in across-the-board quality and more satisfied end users, which is huge.”

Joseph Miller, IT Manager, NEWT

In addition to the speed and quality improvements, the platform has improved collaboration between IT and business users.

NEWT has reduced the time their ERP Leads spend on testing from 10 hours per month to just 3 hours, giving them time back to focus on their core responsibilities.