RCN Achieves Agile Testing Excellence with Leapwork

Challenge

The Royal College of Nursing (RCN) is the largest nursing union and professional trade body in the world. Operating across the UK and influencing crucial policies, RCN supports its half a million members with legal counsel, career advancement, and more.

Matthew Mills, QA and Test Manager at RCN, shoulders the responsibility of upholding software integrity on their customer facing website and two Microsoft Dynamics 365 platforms that serve RCN's members. Mills’ team is responsible for testing the platforms whenever new updates are introduced.

The absence of a comprehensive testing solution put at risk RCN's mission to help members navigate their careers, from student to retirement status. The potential fallout ranged from incorrect payments to failed membership logins, tarnishing reputation, finances, and membership experiences. The daunting task of performing regression testing on 1000 varied test scripts every three weeks was eating away precious time.

Impact

Leapwork's introduction revolutionized RCN's testing landscape. Testing efficiency improved as RCN reduced testing time, enhanced coverage, and expedited feedback loops. Collaboration between teams improved significantly, breaking down silos and fostering cross-functional cooperation. RCN gained the power to identify hidden bugs early, averting potential membership access problems. While a quantitative reduction in bugs can't be guaranteed, the tool uncovered issues that could have caused considerable disruptions post-launch.

The endorsement of Leapwork by RCN hinged on two pivotal factors. Firstly, the ease of use – it demonstrated that automation didn't necessitate programming skills, making it accessible to all.

Secondly, the exceptional support provided by Leapwork further solidified RCN's trust. Leapwork's collaborative approach resonated positively, underlining the partnership's value.

As RCN continues to integrate Leapwork, they anticipate expanding its usage to drive additional efficiencies. Plans include training more staff to leverage the tool's capabilities, ensuring sustained growth from within the organization. In a nutshell, Leapwork's essence could be distilled into three words: Automation made simple.

In embracing automation, RCN transcended its testing limitations, ushering in a new era of efficiency, collaboration, and member satisfaction. This transformation underscores the potential of technology to drive positive change, cementing RCN's position as a pioneering force within the nursing community.