In the past year, 85% of companies have integrated AI applications into their technology stacks. However, the rapid pace of this adoption has introduced significant challenges.

To explore these challenges, Leapwork commissioned a survey through Censuswide, gathering insights from 401 respondents across the US and UK. The respondents included 201 C-Suite executives (CTO/CIOs) and 200 technical leads, such as IT Managers, software engineering leads, and QA test managers. These professionals represented various sectors, including technology/software, finance, banking, healthcare, manufacturing, retail, and government.

The survey revealed that 68% of organizations that have integrated AI into their tech stacks in the past year have also encountered performance, accuracy, and reliability issues with their AI implementations.

This report delves into the critical issues surrounding AI adoption, including the challenges of ensuring AI applications deliver consistent quality across the modern customer journey. It explores two key areas:

1. How businesses can build trust in their AI applications
2. How AI-powered testing tools are transforming quality assurance

Providing executive insights and trends, this report helps organizations navigate the complexities of AI integration while striving to deliver exceptional customer experiences.