WHITEPAPER

Microsoft Copilot Automated Testing with Leapwork

AI is transforming service operations, with tools like Microsoft Copilot enhancing efficiency and accuracy in customer support.

However, AI deployment isn’t without challenges—our recent report found that 68% of businesses have faced issues with performance, accuracy, and reliability.

This whitepaper offers a comprehensive framework to help you overcome AI quality challenges and ensure Copilot delivers maximum value.

Here’s what you’ll learn

How to set up a robust testing strategy for Copilot, including daily automated checks and accuracy grading to ensure high-quality performance.

How to set up a robust testing strategy for Copilot, including daily automated checks and accuracy grading to ensure high-quality performance.

Real-world use cases, including summarization and querying a knowledge base.

The key metrics that demonstrate successful Copilot integration, including ROI, time savings, and impact on customer and agent satisfaction.