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Lessons from Mattress Firm: Enhancing Customer Experience Through D365 Test Automation

Join us for an exclusive webinar hosted by Leapwork, featuring Mattress Firm as our special guest.

Duration of the webinar 45 minutes
Webinar image with speakers

Reasons to attend

Is your business leveraging Microsoft Dynamics 365 to enhance operations and customer experience? Then understanding the pivotal role of test automation in ensuring business continuity is crucial.

Join us for an exclusive webinar hosted by Leapwork, featuring Mattress Firm as our special guest. Discover how integrating test automation with Microsoft Dynamics 365 has not only optimized operational efficiency but also markedly improved customer satisfaction. This session will highlight the transformative journey of Mattress Firm as they implemented Leapwork’s solutions to overcome significant business challenges.

We will delve deep into the success story of Mattress Firm, examining the specific challenges they faced in automating their D365 F&O processes and the impressive results achieved through strategic implementation of Leapwork solutions, including a 90-day implementation phase, 80-90% reductions in manual testing, and 20% faster checkout processes for their customers.

Key Lessons

  • Understand the impact of test automation on Microsoft Dynamics 365, its significance in driving operational excellence and enhancing customer experience.
  • Discover the specific solutions provided by Leapwork and why it stands out as a test automation platform for Dynamics 365.
  • Learn from Mattress Firm’s experience: Gain insights into their challenges, the solutions they embraced, and the remarkable results they achieved.

Speakers

Speaker: Alexandra Coptil<br><span>Manager Channel Sales Engineering, @Leapwork</span>

Alexandra Coptil
Manager Channel Sales Engineering, @Leapwork

Speaker: Tanya Cruse<br><span>VP ERP Systems, @Mattress Firm</span>

Tanya Cruse
VP ERP Systems, @Mattress Firm