CUSTOMER STORIES
Faster releases. Higher output. Better POS experience.
22 to 55 Enhancements per Release
Faster Check-out Times
Ramp-up Time
How Mattress Firm scales customer experience through automation
The largest specialty mattress retailer in the U.S., Mattress Firm serves millions across stores and online-using automation to accelerate testing, streamline operations, and deliver faster, higher-quality experiences across every customer touchpoint.
THE CHALLENGE
Automation that couldn’t keep up
Microsoft Dynamics 365 underpins Mattress Firm’s operations, making reliable end‑to‑end testing critical. Before Leapwork, efforts to automate testing for D365 Finance & Operations fell short, even after a year of work, forcing a return to manual testing and slowing efficiency.
THE SOLUTION
A smarter path to end‑to‑end test automation
After poor ROI from their previous tool, Mattress Firm engaged partner Lumovy to find a better automation solution. They needed fast, end‑to‑end testing across core systems, seamless integration, and quick value—requirements met by Leapwork’s visual, AI‑driven automation platform.omation and AI-capabilities met all these needs.
THE IMPACT
Measurable Gains in Speed and Scale
Within 90 days, Mattress Firm automated all priority test scenarios for monthly releases using Leapwork. Automation sped up testing, enabled larger releases, and drove a 175% increase in fixes and enhancements—while delivering a measurably improved POS experience, a key business objective.
Stop Testing Your Patience
Bring your systems, your workflows, and your release challenges. We’ll show how continuous validation performs across them.
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