Last updated date: April 2026.
A. Leapwork Platform Subscription:
An annual or multi-year subscription to the Leapwork Platform provides access to the platform technology and the services included with it for the Subscription Period stated in the applicable order form.
What is included in the Platform Subscription?
I. Platform Technology Features
- Controller
- Studio
- Customer Portal
II. Enterprise Support
- Incident management
- Troubleshooting sessions
- Support channels
III. Continuous Value Services (CVS)
- Customer success guidance.
- Stand ready enablement and advisory.
- Provided throughout the Subscription Period.
IV. Leapwork Performance is included within the Platform Subscription and includes up to 20,000 VUH per year, with increased capacity available for purchase. See the Capacity Tiers below and Appendix 2 for applicable terms.
I. Platform Technology
- Controller: Stores automation assets and coordinates execution across Agents.
- Studio: Windows-based desktop application used to create and maintain automation cases, schedule executions and review results.
- Customer Portal: Web-based portal for license management, reports, releases, usage monitoring and support requests.
II. Enterprise Support
- Included as part of the Leapwork Platform Subscription and governed by Enterprise Support Policy available at
https://www.leapwork.com/legal/support-policy. - Provides incident management and reporting, troubleshooting and access to available support channels.
III. Continuous Value Services (CVS)
- Included as a stand-ready customer success service during the Subscription Period.
- Provides ongoing guidance, enablement and advisory support related to the Leapwork Platform.
- Further detail on the nature and scope of CVS is provided in Appendix 1.
IV. Leapwork Performance
- Included as a platform capability within the subscription, subject to capacity limitations.
- Includes up to 20,000 Virtual User Hours (VUH) per year during the Subscription Period.
- Increased Leapwork Performance capacity may be purchased based on the tiers set out below. Leapwork Performance capacity is licensed on an annual basis, and all capacity (including included and purchased tiers) is subject to proration, reset, expiration, and overage as set out in Appendix 2.
- The capacity and pricing below reflect full-year (12-month) entitlements.
Capacity Tiers
| Tier | Annual VUH Capacity | Rate (USD/VUH) | Annual Price (USD) |
|---|---|---|---|
| Included | Up to 20,000 VUH/year | Included | Included in Leapwork Platform |
| Tier 1 | Up to 250,000 VUH/year | $ 0.12 | $ 30,000/year |
| Tier 2 | Up to 500,000 VUH/year | $ 0.11 | $ 50,000/year |
| Tier 3 | Up to 750,000 VUH/year | $ 0.10 | $ 75,000/year |
| Tier 4 | Up to 1,000,000 VUH/year | $ 0.09 | $ 90,000/year |
| Custom | 1,000,000 + VUH/year | $ 0.08 | As agreed |
* The applicable tier and pricing will be specified in the Order Form.
B. Automation Capacity:
Automation Capacity is the runtime capacity used to execute automation within the Leapwork Platform. It is licensed based on the number and type of Agents the customer requires.
Customers may choose Leapwork-Managed Agents, Self-Managed Agents, or a combination of both, depending on their infrastructure, applications, and execution needs.
How does Automation Capacity work?
Automation Capacity
The run time capacity used to execute automation across your use cases.
Leapwork-Managed Agent
- Leapwork hosted run time service.
- Supports web and cloud-based automation.
- No customer management infrastructure required.
Self-Managed Agent
- Runs in customer environment.
- Supports web, cloud, desktop, green screen, virtual and locally hosted applications.
- Suitable for on-premises execution.
Appendix 1:
Nature and Scope of Continuous Value Services (“CVS”)
1. Scope of Service
CVS is delivered on a continuous, stand-ready basis throughout the Subscription Period.
As a part of CVS, Leapwork provides continuous access to an assigned Customer Success Manager (“CSM”), who serves as the primary point of contact for success-related matters during the Subscription Period. Under CVS, Leapwork makes available stand-ready customer success services on an ongoing basis, rather than to deliver a specified quantity of activities or outcomes.
As part of CVS, Leapwork may, at its discretion and subject to reasonable availability, make available additional enablement, advisory, or technical resources to support customer adoption, optimization, and expansion of the Leapwork Platform. The availability or use of such resources does not constitute separate performance obligations and does not create fixed scope, minimum usage rights, or guaranteed deliverables.
CVS does not include time-bound professional services, defined milestones, completion criteria, or guaranteed results. The service is not exhausted by use and is provided on a continuous, stand-ready basis throughout the Subscription Period.
A. Typical Use of CVS During Initial Onboarding (Illustrative)
During the early phase of a customer’s Subscription Period, CVS is typically used to support initial onboarding and acceleration activities intended to establish foundational capability with the Leapwork Platform.
In practice, customers commonly engage with their assigned Customer Success Manager and related CVS resources during this phase for activities such as:
- Initial onboarding guidance and rollout planning.
- Introductory and foundational training.
- Early enablement and co-creation to support initial use cases.
- Establishment of operating practices and success benchmarks.
These activities are illustrative of common onboarding patterns and are not intended to represent fixed scope, minimum levels of service, or required delivery timelines.
B. Typical Use of CVS After Initial Onboarding (Illustrative)
Once customers have established foundational capability and reached a level of self-sufficiency with the Leapwork Platform, CVS is typically used to support continued adoption, optimization, and expansion as needs evolve.
In this phase, customers commonly engage with their assigned Customer Success Manager and related CVS resources for activities such as:
- Ongoing guidance on platform usage, governance, and best practices.
- Optimization of existing automation assets and operating models.
- Health checks and reviews to assess platform usage, performance, and opportunities for improvement.
- Enablement to support scaling automation across additional teams, applications, or use cases.
- Value realization discussions aligned to business outcomes and roadmap priorities.
- Access to self-paced training or targeted enablement to support new team members or advanced use cases.
These activities reflect typical patterns of CVS usage following initial onboarding and are intended to illustrate how CVS supports customers over time. They do not represent fixed scope, guaranteed frequency, or defined deliverables, and do not alter the stand-ready nature of the CVS service.
If customers require extended or highly specialized hands-on implementation assistance beyond these typical usage patterns, such services may be scoped separately as one-time professional services under a separate agreement.
C. Activities Not Included in Continuous Value Services
Continuous Value Services (“CVS”) is designed to provide ongoing customer success guidance, enablement, and advisory support on a stand-ready basis throughout the Subscription Period.
CVS does not include extended hands-on implementation services or executional project delivery.
By way of an example, and without limitation, the following activities are usually delivered under a separately scoped Leapwork Professional Services engagement or by certified Service Delivery Partners rather than under CVS:
- Development of large volumes of automation assets on behalf of the customer.
- Custom framework design or bespoke architectural implementation beyond advisory guidance.
- Dedicated, embedded resources performing day-to-day automation development.
- Complex system integrations requiring sustained build or configuration work.
- Data migration, environment setup, or infrastructure configuration services.
- Custom Instructor Led Training.
Where customers require these types of services, Leapwork may provide them under a separate Professional Services Addendum or Statement of Work, which will define scope, deliverables, timelines, and applicable fees.
Appendix 2:
Leapwork Performance Terms
1. Scope
Leapwork Performance is a load and performance testing capability. It enables Customers to execute performance testing using a capacity-based model measured in Virtual User Hours (VUH). The applicable subscription tier, capacity, and pricing are specified in the applicable Order Form.
Leapwork Performance is provided on a stand-ready basis, allowing usage up to the applicable capacity limits during the Subscription Period.
2. Usage Measurement and Calculation
Usage is measured in Virtual User Hours (VUH): 1 Virtual User running for 1 hour = 1 VUH
Calculation: Virtual Users × Test Duration (hours) = VUH consumed
* Each test execution is subject to a minimum of 50 Virtual Users for calculation purposes.
Where fewer than 50 Virtual Users are used, consumption will be calculated as if 50 Virtual Users were used.
Example: 5 Virtual Users × 1 hour = 5 VUH → counted as 50 VUH
VUH represents a measure of capacity consumption only and does not constitute a unit of deliverable services.
3. Capacity Reset and Expiration
Annual VUH capacity resets at the start of each contract year. Unused VUH expires at the end of the contract year and does not roll over.
4. Overage Calculation
- Overage applies only to purchased (paid) capacity. No overage charges apply to included capacity.
- Leapwork may restrict or suspend usage once applicable capacity is exhausted until increased capacity is purchased or the next contract year begins.
- Unless otherwise stated in the applicable Order Form, overages are charged at USD 0.20 per VUH. Overage charges may be invoiced as incurred or in the next billing cycle.
5. Proration and Tier Upgrades
5.1 Proration
Leapwork Performance capacity (including included and purchased tiers) is prorated based on the remaining duration of the Subscription Period at the time of purchase or upgrade.
5.2 Upgrades
Upon upgrade during the Subscription Period:
- The Customer shall pay the prorated price of the new tier.
- The Customer shall receive prorated capacity under the new tier for the remainder of the Subscription Period.
- Where upgrading from a paid tier, the Customer shall receive a credit equal to the prorated value of the unused portion of the current tier, applied toward the new tier. This credit applies to pricing only and does not include or represent unused capacity.
- Unused capacity from the previous tier (including included capacity) shall not roll over, be credited as capacity, or be combined with the new tier.
5.3 General
- The upgrade takes effect from the effective date specified in the applicable Order Form or amendment.
- Usage prior to upgrade remains attributed to the previous tier and is not reallocated.
- Capacity reset and expiration continue to apply in accordance with Section 3.
6. Contact
For questions regarding the Subscription, please contact your Customer Success Manager.