CUSTOMER STORIES
IPW Systems Lifts Test Coverage by 371% and Cuts Hotfixes in Half
test coverage improvement
faster feedback loop
fewer hotfixes
Who is IPW Systems?
IPW Systems is a specialized software provider delivering solutions for workforce management, payroll, and HR processes. The company helps organizations streamline complex administrative tasks, ensure compliance, and improve operational efficiency through flexible and scalable systems.
THE CHALLENGE
Limited testing scope
IPW Systems provides a quality management platform serving over 100,000 customers. Their platform helps businesses maintain compliance with industry regulations, ensure product or service quality, and improve overall operational efficiency.
As IPW’s platform and customer base expanded, the growing demand highlighted opportunities to further strengthen product reliability. The QA team is committed to enhancing system stability and equipping the customer service team to provide high-quality support.
IPW needed to adapt its QA strategy to improve confidence in the product both internally and externally. The main problems were that IPW was too heavily reliant on manual testing, and testing was only done late in the development cycle.
THE SOLUTION
Easy maintenance and usability
IPW selected Leapwork for its ease of use and ability to test across desktop and web. Other tools struggled to capture all elements in its customer journeys, such as pop-up windows. The team built its first test cases before completing the onboarding process, demonstrating Leapwork’s fast ramp-up time. Even new team members, with no prior automation experience, could quickly add value.
Leapwork’s intuitive platform has helped IPW to expand their testing beyond the next-version branch. They now also test the development and master branches. Leapwork is fully integrated into IPW’s daily operations, running 130 automated test flows across three environments daily.
THE IMPACT
Full ownership of development and QA activites
As IPW continues to grow, Leapwork ensures they can maintain quality without needing additional QA personnel or customer support resources.
Test coverage has expanded from 70 to 330 test cases, covering all essential branches of the development cycle. The number of hotfixes has dropped by 50% annually, a trend expected to continue as more test cases are automated. Catching bugs before production helps IPW expedite fixes and avoid complex rework.
Through test automation, IPW has reduced its feedback loop from a month to a day, accelerating time-to-market for updates.
Testing has transcended from just validating to actively shaping and enhancing product development. Discoveries from the testing team have brought 270 new features to the product roadmap over the last two years.
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