CUSTOMER STORIES
Scandinavia’s largest train operator automates regression testing for its scheduling and ticketing systems
from 2 days manual testing to 2 hours with automation
automated regression tests cover 5 development environments
reduction in testing time
Who is DSB?
DSB is Denmark’s national railway operator and the largest train operating company in Scandinavia, with 195M passengers each year, 7,400 employees, and an annual revenue of 10B DKK ($1.6B USD). The state-owned company operates passenger rail services across the country, including regional, intercity, and S-train commuter services that connect cities and suburbs throughout Denmark.
THE CHALLENGE
Limited testing scope
As consumer demand for route planning and digital ticketing has grown over the past decade, DSB met the need with innovative new apps and websites. National and regional transportation systems are complex, and most of DSB’s digital products involve multiple systems, teams, databases, and external partners.
DSB’s ticketing product, for example, had to sync with a dynamic database of train schedules, a static database of seat configurations, and an external connection with Copenhagen’s intercity metro.
As the complexity and size of these products increased, DSB’s quality assurance team struggled to conduct adequate regression testing. Because so many people rely on DSB for their daily transportation, any service downtime would result in lost revenue and a tarnished corporate image.
THE SOLUTION
Easy maintenance and usability
DSB aimed to streamline and accelerate their regression testing process by adopting Leapwork’s continuous validation platform. The plan was to leverage Leapwork’s capabilities to automate testing across multiple systems and environments, with a focus on customer-facing applications like their ticketing platform.
By forming a “center of excellence” with champions from each technical team, DSB ensured a consistent and effective rollout. This collaborative approach enabled them to expand automation across internal teams and reduce testing bottlenecks, driving efficiency and scalability in their testing process.
THE IMPACT
Full ownership of development and QA activites
The automation specialists at DSB were very eager to get started with Leapwork and automate as much as possible. To ensure a consistent and efficient rollout, DSB formed a “center of excellence” to identify and prioritize opportunities for automation across the organization.
Today, DSB has automated regression testing for their customer-facing ticketing application and begun expanding Leapwork automation to internal business teams. Tests that previously took 2 days can now be completed in 2 hours, a 95% improvement that saves testers at DSB hundreds of hours every year.
The team at DSB are incredibly proud of the robust tests they have built. Because of Leapwork’s ability to track UI elements and data over time and in multiple environments, DSB can complete regression testing across 4-5 environments at once.
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