Customer Portal

The Customer Portal is a comprehensive and interactive platform designed to streamline the management of client relationships, service deployments, and support processes. Its primary purpose is to automate and simplify the onboarding process, provide real-time insights into service usage, and facilitate efficient support interactions.

Through the Customer Portal, clients can manage their licenses, view utilization metrics, and request additional services or support, thereby fostering a sense of autonomy and satisfaction. This tool enhances the interaction between Leapwork and its clients, ensuring that services are delivered efficiently and transparently, and aligning closely with the evolving needs of its users.

Within the Customer Portal, clients will find the following sections:

• Reports: View dashboards with information regarding licenses, user activity, and test results.
• Add-ons: Enhance your Leapwork experience with powerful Studio functionalities. Access and activate premium features to maximize productivity and unlock new capabilities.
• Data Generation: Automatically generate tables with information to be used in different tests.
• My Cases: View open issues with Customer Success Management (CSM).
• My Licenses: Consult licenses associated with your client account and the parameters related to those licenses.
• Downloads: Access various Leapwork releases, including release information and the download file itself.
• Data Sharing: Understand what data is shared from your account through the portal and how it’s used to enhance your platform experience.

Take full advantage of the Customer Portal to enhance your Leapwork experience and meet your needs effectively.

Created 2024.30.07