Retail

Keep retail journeys performing year-round as customer demand, offers, seasonality, and systems change.  

Leapwork helps retail organizations continuously validate the customer journey across the applications and services behind product discovery, checkout, fulfilment, and every release.

80%

less time spent testing

60%

less test maintenance

90%

fewer product defects

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AI shopping has made retail traffic more unpredictable than ever.

of customers use generative AI for online shopping (Source: Adobe)

Of global online holiday sales are influenced by AI 

Customer journey readiness is a year-round discipline 


"Tis the season” may be coming up, but for retailers and ecommerce companies’ customer journey readiness, it’s always the season. AI shopping has made traffic more unpredictable than ever, and throughout the year, anything from an added promotion or SKU to a standard operations change can affect a customer journey. 

The Leapwork difference 


Leapwork helps retailers and ecommerce companies confidently validate connected business processes and performance across legacy and modern applications. With Leapwork, companies can ensure peak readiness and resilience customer experiences are delivered seamlessly across all critical retail operations.

Increase in enhancements per year for Mattress Firm, going from quarterly to monthly releases.

Test flows that
Bestseller migrated

"Leapwork made it possible to scale QA from nothing to a core capability in our business. We now release with confidence, knowing quality is built in from the start."

Tanya Cruse, VP ERP Systems, Mattress Firm

Leapwork unites AI-native test automation, visual business-process validation, and performance, load, and API testing in our Continuous Validation Platform to help retailers and ecommerce companies: 

Seamlessly automate end-to-end tests across estates, including POS, ERP, CRM, ecommerce, inventory management, and AI chatbots. 

Continuously validate revenue-critical workflows such as search, cart, checkout, APIs, mobile experiences, and more year-round. 

Connect functional, performance, load, and API validation under one strategy to expose risk before customers and operations see it. 

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